Last updated on August 3, 2020.
1. COLLECTION OF PERSONAL INFORMATION
Some of the personal information collected by us is required for registration or business interaction purposes, and other information is voluntarily given by you when you interact with our Services. The type of personal information that Company may collect and store may include without limitation the following:
Your full name
Your physical address
Your telephone number
Your email address
Your areas of Services interest or Services preferences
Any other information relating to you that you may provide to us
We collect information when you provide it to us, such as when you "contact us" by email or otherwise, or when you register to do business with us. We may also collect certain information automatically when you use our Services, such as the IP addresses and domain names of visitors, type or name of browser, page view history and other usage information about your use of our Services. We may collect this information for website administration and statistical purposes in order to help us improve our Services and create a better experience for all our customers. Please note, however, that we do not collect what some jurisdictions deem “sensitive data”, such as racial, ethnic or health data or an individual’s date of birth.
2. DATA CONTROLLER FOR PERSONAL INFORMATION
For the purpose of certain data protection laws that require designation of a “data controller”, Company is the data controller for the personal information that we collect and use hereunder. Company is the party who determines the purpose for which your personal information is used and how we store and use it.
3. USE OF PERSONAL INFORMATION
We collect personal information for the purposes set forth in the table below. Also described below is the legal rationale or basis (as required by some data protection laws) that we rely on to justify those uses of your personal information. The purpose and basis for our collection are as follows:
To provide our Services to you: we collect it for our legitimate and customary business purposes and, in certain circumstances, to facilitate, develop and perform a contract between you and Company
To register individuals for Services use or use of the Services: we collect it for our legitimate and customary business purposes and, in certain circumstances, to facilitate, develop and perform a contract between you and Company
To administer and improve the Services: we collect it for our legitimate and customary business purposes
To send you information about Services that may be of interest to you based on your preferences: we collect it for our legitimate and customary business purposes
To prevent and detect fraud, or enforce our legal rights: we collect it for our legitimate and customary business purposes
4. PURPOSES OF COLLECTION
Legal basis for our collection: To provide our Services to you; For our legitimate and customary business purposes and, in certain circumstances, to facilitate, develop and perform a contract between you and Company; to register individuals for Services use or use of the Services; to administer and improve the Services; to send you information about Services that may be of interest to you based on your preferences; to prevent and detect fraud, or enforce our legal rights.
5. SHARING INFORMATION
6. CONTROLLING YOUR INFORMATION
You can view, access, edit or delete your personal data for many aspects of the Services via your account dashboard. You can also make choices about our collection and use of your data. You can also opt out from receiving marketing communications from us by using the opt-out link on the communication.
Data Access. You can access your personal data on your account’s user dashboard.
Data Portability. You can request a copy of your personal data by submitting an email to us at and including “Please send me a copy of my personal data” in the “Subject” line. Zooterra will verify your ability to access that email, then send you a digital export of the data we hold that is associated with your email address. We will use reasonable efforts to respond to your request within 14 days, but in all events within 30 days of our receipt of the request. Zooterra may be limited in its ability to send certain personal data to you.
Data Erasure. You can delete your personal data on your account’s user dashboard. Please be aware that we require certain information about you in order to make the Service available to you; this means that if you want to delete any of these critical pieces of personal data, you may be required to delete your entire account and no longer be able to access the Service. Alternatively, you may request that Zooterra delete your personal data by submitting an email to us at and including “Please delete my personal data” in the “Subject” line. Zooterra will verify your ability to access that email, then delete the personal data associated with your email address. We will use reasonable efforts to respond to your request within 14 days, but in all events within 30 days of our receipt of the request.
Data Correction. You can modify your personal data on your account’s user dashboard. Note that since some of the data we collect is specific to you, you may not be able to modify this data without needing to create a new user profile.
Your Communications Preferences. You can choose whether you wish to receive marketing communications from us. If you receive marketing communications from us and would like to opt out, you can do so by following the directions in that communication. Please note that these choices do not apply to mandatory communications that are part of the Service, or to surveys or other informational communications that have their own unsubscribe method.
7. RETENTION OF INFORMATION
We will keep your personal information for the period of time for which you are a registered user on the Services, and for TEN (10) years after you cancel your registration.
The security and protection of your personal information is important to us. Company and its service providers use reasonable security procedures and practices to prevent unauthorized access to your personal information, and its unauthorized use, disclosure or destruction. However, internet communications or transmissions are not totally secure, and you transmit your personal information to us at your own risk. Company does not and cannot warrant total security. Our Services may contain links to website of independent third parties, and in such event your use of such website is at your own risk, and you should review their respective terms and conditions and privacy policies (including their terms governing security) prior to use.
Although children may access the Services without personal information being collected by Company, the Services is not designed for children, and Company does not knowingly or intentionally collect personal information from children under the age of majority, or such other age as may be precluded by applicable law.
A cookie is a small electronic file placed in your computer by a website when you visit that website. It is designed to help manage that website’s use. Cookies can also store certain preference information to help customize your website experience. Cookies help us understand how consumers use our Services so we can design better services in the future. Web browsers can be adjusted to disable cookies. However, Company may not be able to provide you with all the functionality you desire on the Services if you choose to disable them. You may also remove cookies from your browser. Please refer to your browser’s help menu for instructions.
11. CALIFORNIA PROVISIONS
California has special legal provisions that may apply to tracking on websites. Company confirms that it will respect “do not track” signals from customer browser settings, as requested by applicable state law.